The Provider undertakes to comply with the laws and to provide the user with all necessary information.

Provider and his address:
SandArtBoutique
Matej NOVAK, SAMMAT s.p.

Maribor, SI-2000 Maribor, Slovenia
Tel.:+386 40 190 997

E-mail address:
info@sand.si
(users can email for any complaints, comments, questions or statements)

Registration number:
3599116000

VAT identification number:
SI50233106

Business Account Number:
IBAN: SI56 0411 2011 3780 788 (NKBM)

BIC code:
KBMASI2X

E-news and consents relating to the receipt of e-news by sand.si follow the principles of transparency and careful handling of personal data in accordance with the General Data Protection Regulation (GDPR); ) and the Personal Data Protection Act.

You can find all the information on managing individual consents below.

By filling out the application form for receiving the sand.si e-newsletter on current trends and news, the user agrees to provide the data, which in accordance with the law applies to personal data. In this case, these are: the email and IP address of the logging device. At login, the user has the opportunity to agree to the use of personal information for the following purposes:

The consent to receive the sand.si news about current trends and other news is valid until cancelled and includes:
• use of information to send regular e-news on current news;
• use of information to send other content from time to time, such as event notifications etc.;
• exporting, storing and processing data in a marketing automation tool that enables us to send these newsletters;
• processing data by pseudonymization (so that it cannot be attributed to a specific individual);
• exporting, storing and processing data in a marketing automation tool that helps us to continuously monitor your activities on the pages of sand.si 
• all personal data is used solely for the purpose of providing our services, anonymized analysis and optimization of our business and are not accessible to the public, unless the user expressly authorizes us with special consent for such purposes.

An individual may at any time request the data controller to permanently or temporarily cease using his personal data for the aforementioned purposes. He may at any time make such a request to info@sand.si, specifying which consent he wishes to withdraw.

It also has the following rights:
• Right to be aware of one’s own personal data: an individual has the right to have his or her personal data collected in connection with him / her, to be acquainted with the processing and to verify their legality;
• Right to rectify or supplement to personal data: the individual has the right to have the sand.si correct his inaccurate personal data without undue delay;
• Right to erasure of personal data: the individual has the right to have the sand.si delete the personal data relating to it without undue delay, to the extent permitted by applicable law;
• Right to restrict processing: an individual has the right to restrict sand.si from processing personal data when it challenges the accuracy of personal data, when processing is illegal and instead of deleting personal data, and in cases where sand.si no longer needs his data for processing purposes, but needs to enforce, execute or defend his legal claims;
• Right of individual to object: the individual has the right at any time to object to the processing of his or her personal data when it is carried out because of the legitimate interests that make www.sand.si personal data when processing it for direct marketing purposes, including the creation of profiles, insofar as it is related to such direct marketing. When an individual objects to processing for direct marketing purposes, his or her personal data are no longer processed.

By signing the consent, the user is aware that all the above requirements regarding asserting the rights regarding personal data can be addressed in writing to the controller at info@sand.si.

User is also aware that for the purposes of reliable identification in case of assertion of rights regarding personal data, the controller may require additional information from the user, and may refuse to act only if he proves that he cannot trust me reliably to identify.

User is also aware that upon request, the controller must respond without undue delay and at the latest within one month of receiving the request, upon requesting his rights in relation to the personal data mentioned above.

The Provider is committed to the permanent protection of personal data. These will be used solely for the purpose of sending information materials, catalogues, invitations, messages, offers, pro forma invoices, invoices and other necessary for communication. In no case will the user’s data be disclosed to third parties or unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security of his / her username and password when making purchases through the online store.

Only the user’s delivery address and telephone number will be entrusted to the delivery service (e.g. Pošta Slovenije) if necessary.
Cumulative information will only be disclosed if so provided by law and in good faith that such action is necessary for proceedings before the courts or other state bodies, and for the protection and exercise of legitimate interests.

EXCLUSION OF LIABILITY

The Provider makes every effort to ensure that the information published on its pages is up-to-date and correct. However, the properties of the items, their availability and price can change so quickly that the Provider fails to correct the information on the web pages. In such cases, the Provider will notify the buyer of the changes and allow him to cancel the order or replace the ordered item.
The Provider reserves the right to disable or disable access to the Website due to technical or other problems and maintenance, which also means disabling or impeding the use of the Online Store.
The Provider is not responsible for compensation of any damage or costs incurred by the user due to the termination, inactivity or obstacles to the functioning of the Website – the Online Store. Provider does not guarantee the completeness and correctness of the content posted on the Website – the Online Store nor does it accept responsibility for the damage that the user may suffer due to the reliance on the published content.
The Provider is not responsible for any damage that may occur to the user’s hardware, software or other equipment due to the use of the Website. The user must provide adequate protection of the equipment (antivirus, etc.) against access to the use of the Website.
The user must ensure the proper security and confidentiality of the information used to log in to the Website (e-mail, password). The Provider is not responsible for any damage that may occur to the user due to unauthorized disclosure or use of the registration information.
Although the Provider makes every effort to provide accurate photographs of sales items, all photographs must be considered as symbolic. Colour shades and appearance may slightly deviate from the true state of the products.
All rights reserved.

The Provider complies with the applicable consumer protection legislation. The Provider shall make every effort to fulfil its duty to establish an effective complaint handling system and to identify the person with whom, in the event of difficulties, the buyer may contact by telephone or email. Complaints should be submitted in writing by email to info@sand.si. The Provider will confirm within five working days that he has received the complaint, inform the buyer how long it will be considered and keep him informed of the progress of the procedure.
The Provider is aware that an essential feature of a consumer dispute, at least as far as court settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also a major obstacle to the consumer from bringing a dispute to court. Therefore, the Provider shall use its best endeavours to resolve any disputes by mutual agreement.

The texts and photos published on the web site www.sand.si are the property of the SandArtBoutique (Matej NOVAK S.P.) Maistrova 32, SI-2000 Maribor and are prohibited without written permission for copying and publishing for any purpose. Content may not be reproduced or distributed in any way. Printing of information and material for the purpose of viewing, reading for non-commercial purposes and solely for personal and domestic use is permitted. Any other copying, distribution, republication, modification of information and materials, or mailing and distribution by any other means without prior written permission, is prohibited. It is also forbidden to use any element from the www.sand.si for any other purposes.

Protection of personal data
On the website www.sand.si of SandArtBoutique, operated by Matej NOVAK S.P., SAMMAT, Maistrova 32, SI-2000, Maribor (hereinafter referred to as “the Manager”), we respect your privacy and are committed to the personal information obtained through the form “INQUIRY”, have been carefully protected in accordance with the Personal Data Protection Act, the GDPR Regulation and this Regulation, which defines the manner and methods used in connection with the protection, collection, use and transmission of personal data.

You can visit our Website without providing your personal information. Personal information is only required if you fill out the “INQUIRY” form.

The personal information we collect is:
Company
Name and surname
Address
Post and postal code
Country
Phone
E-mail address
User’s IP address from which he access the website

The personal information received by filling out the “INQUIRY” contact form is only used to communicate by email to answer your request. Only if you consent to receive e-mail notifications with news and benefits, we will send them to you. Also a free catalogue will be sent to you through regular mail only if you explicitly consent. All the information mentioned above is stored on the Manager server permanently or until your cancellation.

In no case will we hand over your personal information to unauthorized persons.

The information we collect and process will be disclosed where such an obligation is provided for by law or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and exercise of the legitimate interests of the Manager.

What you can ask us:
• Unsubscribe from the newsletter by clicking on the highlighted link or unsubscribe from all emails received. When logged out, the Manager will move your personal information to the unsubscribed users base, where it will be kept unlimited to prevent errors and unintentional logins or until the user’s consent is revoked.
• Correction of personal information by submitting a written request to info@sand.si.
• Permanently delete personal information stored by the Manager about you by submitting a written request to info@sand.si.
• Export and access to personal information electronically stored by the Manager about you by sending a written request to info@sand.si.

More information:

SandArtBoutique
Matej NOVAK S.P.
Maistrova 32, SI-2000 Maribor
Slovenija
Telefon: 00386 40 190 997
E-address: info@sand.si

In case of a complaint or need for additional information regarding the service of the website https://sand.si we expect your message or to the address:
SandArtBoutique,
Matej NOVAK s.p., SAMMAT
Maistrova 32
SI-2000 Maribor
E-address: info@sand.si
Phone: +386 40 190 997

All products are inspected and shipped undamaged before delivery. We will carefully pack your products in a delivery box so that they can reach you undamaged and in their original packaging.

The buyer may complain about the goods if the goods do not have the characteristics explicitly promised by the seller, if the seller sent the wrong products, in the wrong quantity, colour or otherwise deviate from the buyer’s order.
The buyer can return the goods in the complaint by bringing it in person or at the seller’s expense and by prior agreement with the seller return it by mail to the seller’s address.
In the event of a complaint, the buyer may, in accordance with legal restrictions, request a replacement of the product or a refund of the purchase price.

In accordance with Article 37 of the Consumer Protection Act, the customer has the right to request that the company replace the defective product with a new faultless product or return the amount paid in the event of a defect in the product. The deadline for product replacement is 14 days. Replacement of products is possible only upon submission of an invoice or a copy of invoice.

Inspect the received goods immediately. In accordance with Article 37 of the Consumer Protection Act, the buyer has the right to immediately refuse to the courier who delivered the goods in the event of any damage to the product that occurred during transport. So don’t accept the shipment.

If in the case of delivery of goods you find that there was a breakage in the shipment, you must notify us immediately – on the same day, or within three days at the latest. The buyer must initiate a complaint procedure with Pošta Slovenije. It shall do so by bringing the parcel to the nearest Pošta Slovenije unit in the same condition as it was received and completing the damaged shipment form.
Contact us at info@sand.sior call us on 05 39 54200. Send us a copy of the damaged shipment form, a copy of the invoice and personal details to our business address. We will replace damaged goods at no cost to you as soon as possible! You must adhere to this deadline, otherwise we will not comply with the complaint.

* Breakage of the item upon delivery
All products are inspected and shipped undamaged before delivery. We will carefully pack your products in a delivery box so that they can reach you undamaged and in their original packaging.

If in the case of delivery of goods you find that there was a breakage in the shipment, you must notify us immediately – on the same day, or within three days at the latest. The buyer must initiate a complaint procedure with Pošta Slovenije. It shall do so by bringing the parcel to the nearest Pošta Slovenije unit in the same condition as it was received and completing the damaged shipment form.
Send a copy of the report on the damaged shipment, a copy of the invoice and your personal data to the company’s address or to the e-mail address info@sand.si. We will replace damaged goods at no cost to you as soon as possible! You must adhere to this deadline; otherwise we will not comply with the complaint.